How to navigate our Dashboard
Hi there, and welcome to our new, improved Dashboard with more functionality. After taking onboard our customers feedback, we have designed our new site to better suit our members needs for quality proteins from Australia and New Zealand.
We have also begun to weave our ethos, the ‘Conscious Carnivore‘, into the website, to give a deeper understanding of what The Meat Club is about.
EDIT SUBSCRIPTION
This function allows you to regularly change your cart items and quantities, plus change the frequency of your deliveries (2 weeks, 4 weeks, etc). You can also add one-off items to your cart, which will be delivered along with your subscription order and removed on the next delivery cycle.
SHIP NOW
This function means you can have all in-stock items in your saved basket shipped on the next available delivery date. Choosing this option before 2pm will mean you can enjoy next day delivery, perfect for when the freezer is empty.
SKIP DELIVERY
Going on holiday? Too much meat? This function means that your upcoming subscription order (if payment hasn’t been taken) will be skipped, and delivered on the next cycle.
UPDATE ADDRESS
Use this function to update your addresses and any other personal particulars, helpful for keeping our drivers delivering to you after a house move!
UPDATE PAYMENT
Use this function to update your payment information via our encrypted payment gateway provider, Stripe.
PAUSE & REACTIVATE SUBSCRIPTION
This function means that all your subscription deliveries will be paused until you choose to reactivate your account again.
If you wish to cancel your subscription, you can do so via the Dashboard before payment is taken (3 days prior to delivery). Please be reminded that on cancellation, the offer of Free Mince for Life will likewise be cancelled, and can’t be reactivated. That is why we always suggest that members Pause their subscription instead, which will reactivate the offer when orders are resumed.
Frequently Asked Questions
Navigate to your Account Dashboard and click on Subscriptions. From there, select Edit Subscription asd below, which will navigate you back to our Shop page.
When selecting products, choose “Subscribe” as below (instead of One-Time Purchase) and then click “Add to existing subscription”. Your subscription basket will be updated with the item(s) and processed (paid) together with your regular items, 3 days prior to your next delivery cycle. Importantly, the item(s) will continue to be part of your subscription basket and will stay there until you choose to edit your cart again.
Navigate to your Account Dashboard and click on Subscriptions. From there, select Edit Subscription asd below, which will navigate you back to our Shop page.
When selecting products, choose “One-Time Purchase” as below (instead of Subscribe) and then click on “Add to existing subscription”. Your basket will be updated with the item(s) and processed (paid) together with your regular items, 3 days prior to your next delivery cycle. Importantly, the item(s) will not continue to be part of your subscription basket and will drop off on your next subscription cycle.
Yes! Simply log into your account and shop as you would, normally. When browsing products, select “One-Time Purchase” and Add to cart. Proceed to check out normally and select your preferred delivery date and time slot. Your current subscription will not be affected.
You can update your payment details by heading to My Account>Subscription and click on the box Update Payment.
