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FAQs

FAQs

Product

The co-founders of The Meat Club spent some 18 months searching for Australia’s finest produce. Our suppliers are handpicked according to a stringent vetting process, making sure that we do not compromise on quality, on animal welfare and sustainability, or on food waste. View our product qualities and heritage here.

Our packaging and quality control measures ensures that we can offer a chilled shelf life of between 14-28 days on primal cuts of beef.

We are able to offer this shelf life because of advanced packaging technology we use at our partners facility in Australia. This technology contours the packaging to the shape of the meat for ultimate protection, as well as sealing the freshness from the paddock gate to your home in Singapore. At every step of the logistics supply chain, we closely maintain and monitor temperature and humidity to ensure there is minimal fluctuation.

For information about where and how to store chilled meat, and the effect of wet aging, see our Farm News post here.

As the process of making mince aerates the meat, it has a shorter shelf life of no more than 10 days in the fridge from the date of import.

Our shelf life on chilled beef items are as follows:

Mince: between 10 – 20 days
Non-mince: between 20 – 27 days

All frozen product has roughly 3 months shelf life.

This method of packing removes air from the package prior to sealing the contents. It reduces atmospheric oxygen, limiting the growth of aerobic bacteria, preventing evaporation of volatile components, and preventing contaminants that erode shelf life from entering the product. Keeping the meat in the vacuum packaging also improves the tenderness of the meat (known as ‘wet aging’).

This is the date we recommend you consume all meat in the fridge or move all your remaining chilled meat to the freezer (for our tips on how and where to store your meat, see here). This will extend its shelf life by a further 3 months.

We recommend that any remaining (opened) meat portion is immediately sealed in an airtight container and placed in the fridge for no longer than 24 hours. That is; eat it the next day! Otherwise, freeze it.

Yes. Actually, our vacuum packaging helps here too. When you freeze meat you risk freezer burn due to moisture being wicked away from the surface of your meat. The airtight seal of our packaging prevents this from happening. The ideal freezing conditions are to try and ‘snap’ or ‘blast’ freeze your product. To do this, create as much space in your freezer, so that the cold air can work quickly. This will increase the eating quality of the frozen item at the time of consumption. Read more here.

Our range of beef is portion cut, vacuum packed and airfreighted chilled from our partners in Australia. All other products are snap frozen by our suppliers and remains frozen until the time of delivery.

Ideally in the fridge for 12 to 24 hours. Alternatively, in a shallow bowl with running tap water, and then cooked immediately. Do not under any circumstance, microwave your meat.

Quality fresh meat is up to 70% water. When meat is frozen, ice crystals can form, expand and cause significant damage to the muscle cells, resulting in a loss of taste and even nutrition. Once the meat thaws, the damaged cells may ‘leak’ salts, proteins and rich flavours that would otherwise be captured, reducing the meat quality and dining experience. For more information on how and where to store your product, read here.

Meat Standards Australia (MSA) was developed by the Australian red meat industry to improve the eating quality and consistency of beef and lamb for consumption. The grading system takes into account all factors, and in particular age and marbling, that affect produce from the paddock to the plate. Further details can be found here.

Yes, you can find our Halal product selection easily via the Shop page, here.

Ordering

  1. Browse our shop page to select the items you would like included in your delivery, to suit your needs.
  2. Nominate either a One-Time Purchase and/or Subscribe to unlock up to 15% off your subscription total.
  3. Choose your desired delivery schedule.
  4. Complete your personal information including payment details and we will do the rest for you.

We are a club, here to support our current members and welcome new members. If in doubt, please reach out to us at [email protected].

Please check the junk folder of your email inbox. Otherwise, contact our team on [email protected]

Subscription

We offer a flexible subscription model, which means you get a regular delivery from The Meat Club on a schedule that suits your needs. You are free to edit your cart between each delivery, ship product ASAP, skip a delivery or pause for an indefinite period anytime via the Dashboard (to understand the Dashboard see here).

Subscription orders enjoy tiered savings according to the total value of subscription products in the cart, as shown in the table below. The more product added, the greater the saving.

The Meat Club pricing tiers

When browsing products, select Subscribe (instead of One-Time Purchase) while adding them to your cart. Choose between a weekly, fortnightly or monthly delivery schedule during checkout. Once the order is paid for and processed, your ongoing subscription is created.

Yes! All new members benefit from $10 off their first order, automatically on checkout, with WELCOME10.

Free Mince For Life is our way of thanking our loyal subscribers and showcasing not only the benefits of our subscription model, but the savings that you can enjoy on high quality, conscious proteins. All new and existing subscribers automatically quality for the offer, if the subscription basket at the time of checkout is $100 or more.

There is no minimum spend however free delivery is available for orders over $100. Orders below this amount are charged a flat $15 rate.

We deliver Monday-Saturday (inclusive) on the following schedule:

Weekday slots:

  • Morning 10:00am to 1:00pm
  • Noon 1:00pm to 4:00pm
  • Evening 5:00pm to 8:00pm

Saturday slots:

  • Morning 10:00am to 1:00pm
  • Noon 1:00pm to 4:00pm

Don’t be! The subscription is flexible, easy to navigate and you can modify your schedule and products, or pause the subscription at anytime. Our helpful tips on How to Navigate our Dashboard make your regular protein shopping easy and if all else fails, our friendly team are here to help! Simply email us [email protected] with any questions, comments or concerns.

Navigate to your Account Dashboard and click on Subscriptions. From there, select Edit Subscription asd below, which will navigate you back to our Shop page.

When selecting products, choose “Subscribe” as below (instead of One-Time Purchase) and then click “Add to existing subscription”. Your subscription basket will be updated with the item(s) and processed (paid) together with your regular items, 3 days prior to your next delivery cycle. Importantly, the item(s) will continue to be part of your subscription basket and will stay there until you choose to edit your cart again.

Navigate to your Account Dashboard and click on Subscriptions. From there, select Edit Subscription asd below, which will navigate you back to our Shop page.

When selecting products, choose “One-Time Purchase” as below (instead of Subscribe) and then click on “Add to existing subscription”.  Your basket will be updated with the item(s) and processed (paid) together with your regular items, 3 days prior to your next delivery cycle. Importantly, the item(s) will not continue to be part of your subscription basket and will drop off on your next subscription cycle.

Yes! Simply log into your account and shop as you would, normally. When browsing products, select “One-Time Purchase” and Add to cart. Proceed to check out normally and select your preferred delivery date and time slot. Your current subscription will not be affected.

 

Of course! If the subscription model no longer suits your needs, you are more than welcome to cancel. We always recommending members pause their subscription with us so that offers like Free Mince for Life can be re-activated when you choose to shop with us again. More on that here.

 

Delivery

You can choose your preferred delivery based on our slots as below.

Weekday slots:

  • Morning 10:00am to 1:00pm
  • Noon 1:00pm to 4:00pm
  • Evening 5:00pm to 8:00pm

Saturday slots:

  • Morning 10:00am to 1:00pm
  • Noon 1:00pm to 4:00pm

We deliver across Singapore, islandwide 6 days a week (Monday – Saturday).

Our island wide delivery charges are free for orders above $100 nett. Otherwise, a $15 delivery charge will be incurred.

Yes. You can modify your order and delivery date via the Dashboard before payment is taken (3 days before delivery). If your order has been paid for and confirmed, we encourage you to reach out via email, as we are only too happy to find a solution for you.

Our warehousing team pack your orders and deliver using their refrigerated trucks. If trucks are not available, we will sometimes engage a third party logistics provider, Lalamove, to safely deliver your items to your door.

All items arrive chilled or frozen in reusable chiller bags with frozen ice-packs.

Yes! Please email the team at [email protected] so we can organise a round trip to our warehouse. We typically ask customers to collect up to 6 before we coordinate same to reduce our carbon footprint. Why? Because the majority of our drivers are third-party logistics partners that continue to other jobs.

We make every effort to ensure that your delivery is made during your nominated day and time slot. If delivery was attempted and you were not at home, we charge a nominal re-delivery fee of $15 which will be billed to your credit card upon confirmation of a re-delivery date and time.

Please contact us attaching an image of the item and we will assist you immediately.

If the delivery has not been sent with our logistics partner, please amend your details via the My Account section of our website or contact us and we will work out an alternative solution.

If the delivery has been sent with our logistics partner, we will organise redelivery for a nominal fee of $15.

Once you have placed your order you will be able to change the shipping address online 48hrs prior to delivery. This can be done in ‘My Account‘.

Yes, 2pm the day prior. We deliver every day of the week except Sunday’s and Public Holidays.

Please contact us immediately and we will do our best to deliver the missing item as soon as possible or will provide you with a voucher code to use against your next order.

Unfortunately, we cannot take back products that are in good condition once they have been received by you. This is because product safety may have been compromised as the cool chain will have been broken and we therefore can’t resell the products.

We assess our members requests for refunds on a case by case basis. However please note that any requests made more than 24 hours after delivery and without accompanying images may not be accepted.

Billing

Absolutely. We respect your privacy and security, and have partnered with Stripe as our payment gateway provider. Stripe have an outstanding reputation as a market leader in secure online payments.

Your nominated credit card will be charged upon confirming your first order.

If you choose subscribe to our offering, your nominated credit card will be charged 3 days prior to the subsequent deliveries and so on, on the delivery schedule you nominated (2, 4 or 8 weekly).

Simply log into ‘My Account‘ and navigate as needed via the left hand menu toolbar. Alternatively, please contact us for assistance.

Yes, you can. Should you need to put your orders on hold, please log into the ‘My Account‘ section of our website and from the Dashboard, nominate to pause your subscription. You can re-activate it at any time.

All credit cards are accepted.

The Meat Club continuously monitors its competitiveness with local market prices. If you choose to join our subscription, we will notify you of any pricing changes and give you up to a week to confirm you are happy to continue with your subscription.

For all changes to your subscription please login into ‘My Account‘. From there, you can:

  1. Edit your cart;
  2. Ship product immediately;
  3. Pause your subscription;
  4. Update your address and personal information; and
  5. Cancel your orders.

Miscellaneous

We are an online business and we do not have our own retail store. However, we do have some products stocked at selected Fairprice Finest outlets, including Bukit Timah Shopping Centre, Tiong Bahru, Amara and Scotts Square

We don’t have traditional overheads of a butcher or supermarket, such as rent and staffing costs. Our subscription option also allows us to reduce any wastage associated with businesses that order perishable inventory because we order direct from our suppliers, what our members order (supply and demand). Together, this means we can pass savings onto our members.

Yes. Please sign up during checkout.

Your details are saved so you do not need to enter your contact and delivery information again. You will also be able to see your order history to make subsequent orders and changes to any standing order easily.

Yes you can. Simply accumulate 6 or more bags and we will be happy to organise a collection on your behalf. Email our team to arrange for a collection.

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