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FREQUENTLY ASKED QUESTIONS

1. PRODUCT

The co-founders of The Meat Club spent some 18 months searching for Australia’s finest produce.

Beef

Our range of 100% Grass Fed beef and Premium MSA Graded beef is sourced from Northern New South Wales and raised by farmers that adhere to strict animal welfare practices. All our beef stock are free range and benefit from the lush, fertile grass lands this part of Australia has to offer.

  • Our 100% Grass Fed beef is just that – raised on grass (only).
  • Our Premium MSA Graded beef is likewise – raised on grass – while also enjoying no more than 70 days of locally sourced grain (including wholewheat, corn and barley) to ensure depth and consistency of flavour from month to month.

Lamb

Our 100% Grass fed lamb is sourced from Northern New South Wales. Our lamb is free-range and raised by farmers who have a commitment to rearing prime quality free-range lambs while adhering to strict Australian animal welfare standards and using progressive, stress-free handling techniques. Lastly, our range of lamb is hormone and antibiotic free, while being Halal certified.

Sausages

Our beef and lamb sausages are sourced from Australian farmers who practice stringent sustainable and responsible farming practices. They are gluten free, nitrate free and made from fresh Australian ingredients (no thawed or pre-frozen ingredients are used).

Pork sausages and back bacon

Our free-range pork sausages and back bacon is sourced from a single family-owned farm in Queensland. This farm was borne from a desire to raise pigs in a stress-free environment with a focus on animal welfare practices. The pigs are able to forage on pasture and are also provided with balanced diets to closely match those of their wild ancestors. All pork items are gluten free, nitrate free and free from moisture infusion. The sausages are likewise made from fresh Australian ingredients (no thawed or pre-frozen ingredients are used).

King Salmon

Our fresh and hot-smoked King Salmon portions are from New Zealand. Our farmed King Salmon is sourced using a leading sustainability model where the fish are hatched in protected, isolated spring waters before being transferred to sea farms in the pristine Marlborough Sounds. At the time of harvest, stocking rates are 2% (with the remaining 98% being water) meaning our King Salmon have plenty of room to swim and grow into mature fish for harvesting.

Barramundi

Our saltwater Cone Bay Barramundi is sustainably farmed in one of the most unspoiled and picturesque locations in the world: far North West Australia. Our hand reared fingerlings are raised in sea cages that experience some of the largest sea tides, so the fish are always at work.

Chicken

Our 100% Australian cage-free chickens are hormone and chlorine free. They are also Halal-certified and enjoy non-GMO feed.  Our chicken processors maintain the highest standards in the industry with a commitment to Australian animal welfare practices.

Our packaging and quality control measures ensures that we can offer the following shelf life (chilled) from the date of import:

  • 10 days for processed meat including lamb mince, beef mince, sausages and back bacon
  • 23-25 days for all primal cuts of beef
  • 23-30 days for lamb
  • All fish items and chicken are frozen at the time of delivery

We are able to offer this shelf life because of advanced packaging technology we use at our facility in Australia. This technology contours the packaging to the shape of the meat for ultimate protection, as well as sealing the freshness from the paddock gate to your home in Singapore. At every step of the logistics supply chain, we closely maintain and monitor temperature and humidity to ensure there is minimal fluctuation.

For information about where and how to store chilled meat, and the effect of wet aging, see our Farm News post here.

As the process of making mince aerates the meat, it has a shorter shelf life of no more than 10 days in the fridge from the date of import.

We offer one-off, just in time delivery for ultimate convenience. However, due to the nature of our import cycle (currently every 28 days), our meat may have – for example – 20, 15 or 10 days left in the fridge, depending on where your order sits within our own cycle.
To benefit from a longer shelf life, join Auto Pilot and your meat will be delivered immediately on import every four weeks. There is no lock in contract just the convenience to modify, defer or cancel your order at any time. You can understand more about our import process, including the dates for our next import, here.

This method of packing removes air from the package prior to sealing the contents. It reduces atmospheric oxygen, limiting the growth of aerobic bacteria, preventing evaporation of volatile components, and preventing contaminants that erode shelf life from entering the product. Keeping the meat in the vacuum packaging also improves the tenderness of the meat (known as ‘wet aging’).

This is the date we recommend you consume all meat in the fridge or move all your remaining chilled meat to the freezer (for our tips on how and where to store your meat, see here). This will extend its shelf life by a further 3 months.

We recommend that any remaining (opened) meat portion is immediately sealed in an airtight container and placed in the fridge for no longer than 24 hours. That is; eat it the next day! Otherwise, freeze it.

Yes. Actually, our vacuum packaging helps here too. When you freeze meat you risk freezer burn due to moisture being wicked away from the surface of your meat. The airtight seal of our packaging prevents this from happening. The ideal freezing conditions are to try and ‘snap’ or ‘blast’ freeze your product. To do this, create as much space in your freezer, so that the cold air can work quickly. This will increase the eating quality of the frozen item at the time of consumption. Read more here.

Our full range of beef, lamb, sausages and bacon have never been frozen from the date of import. However our range of chicken, King Salmon and Cone Bay Barramundi are frozen at the time of delivery.

Ideally in the fridge for 12 to 24 hours. Alternatively, in a shallow bowl with running tap water, and then cooked immediately. Do not under any circumstance, microwave your meat.

Quality fresh meat is up to 70% water. When meat is frozen, ice crystals can form, expand and cause significant damage to the muscle cells, resulting in a loss of taste and even nutrition. Once the meat thaws, the damaged cells may ‘leak’ salts, proteins and rich flavours that would otherwise be captured, reducing the meat quality and dining experience. For more information on how and where to store your product, read here.

Meat Standards Australia (MSA) was developed by the Australian red meat industry to improve the eating quality and consistency of beef and lamb for consumption. The grading system takes into account all factors, and in particular age and marbling, that affect produce from the paddock to the plate. Further details can be found here.

Yes, our chicken, lamb and King Salmon are all halal certified.

2. ORDERING

Browse our shop page to select the items you would like included in your delivery, to suit your needs. If your stuck for ideas, you can always choose from one of Our Packs that have been carefully curated.
Select either a one off order or enjoy ongoing savings and convenience with Auto Pilot, where you will receive a meat pack every four weeks. Next, choose either next day delivery or wait for our next import to benefit from the full shelf life of our products. Enter your preferred delivery date and time, enter your payment details and we will do the rest for you.

At The Meat Club, we are just that – a club. As with any club, our members are our ultimate priority. We love products that not only complement our own offering, but also courage a balanced, healthy diet. When you join us on Auto Pilot, you not only benefit from ongoing convenience and savings, but we also hope to surprise you with sample items from our partners, so that our members benefit from new and exciting products in the market.

We are a club, here to support our current members and welcome new members. If in doubt, please reach out to us at [email protected].

Can’t decide what you’d like? No worries, choose from our curated packs instead.

Please check the junk folder of your email inbox. Otherwise, contact our team on [email protected]

3. DELIVERY

If you opt in to Auto Pilot, your delivery will be immediately or soon after our own import direct from our suppliers. Delivery on Auto Pilot is made every 28 days to align with the maximum chilled shelf life we can offer for non-primal cuts of beef and lamb meat. We also offer next day delivery for ultimate convenience with an order cut of time of 3pm the day prior. We delivery year round, island wide, except Sundays and Public Holidays.

Our island wide delivery charges are free for orders above $60. Otherwise, a $5.99 delivery charge will be incurred.

We make every effort to ensure that your delivery is made during your nominated day and time slot. If delivery was attempted and you were not at home, we charge a nominal re-delivery fee of $15 which will be billed to your credit card upon confirmation of a re-delivery date and time.

No problem; contact us and we will work out an alternative solution.

Once you have placed your order you will be able to change the shipping address online 48hrs prior to delivery. This can be done in ‘My Account‘.

Deliveries will be made every four weeks and timed with our import cycle, available here. We will be in touch before the delivery to confirm your preferred date and time slot.

Yes, 3pm the day prior. We deliver every day of the week except Sunday’s and Public Holidays.

Please contact us immediately and we will do our best to deliver the missing item as soon as possible or will provide you with a voucher code to use against your next order.

Unfortunately, we cannot take back products that are in good condition once they have been received by you. This is because product safety may have been compromised as the cool chain will have been broken and we therefore can’t resell the products.

We access our members requests for refunds on a case by case basis. However please note that any requests made more than 3 days after delivery and without accompanying images may not be accepted.

4. BILLING

Absolutely. We respect your privacy and security, and have partnered with Stripe as our payment gateway provider. Stripe have an outstanding reputation as a market leader in secure online payments.

Your card will be charged upon clicking ‘Purchase’ at the end of your order. If you choose Auto Pilot then your payment will occur every four weeks.

Simply log into ‘My Account‘ and click the Setting tabs. All changes can be made from this page. Alternatively, please contact us for assistance.

Yes, you can. Should you need to put your order on hold for a month or two, please log into the ‘My Account‘ section of our website or contact us and we will do our best to assist.

No. As a member on Auto Pilot, you will benefit from Club Prices which is 10% off the single purchase cost.

Simply log into ‘My Account‘ and click the Setting tabs. All changes can be made from this page. Alternatively, please contact us for assistance.

All credit cards are accepted.

The Meat Club continuously monitors its competitiveness with local market prices. If you join us on Auto Pilot, we will notify you of any pricing changes and give you up to a week to confirm you are happy to continue with your subscription.

For all changes to your subscription please login into ‘My Account‘. You can modify your meat pack, defer your order to another time or choose to cancel. If your order is cancelled within the first two months of the subscription, you will incur charges that represent the initial savings you made on Auto Pilot (i.e. 10%). Should you need any further assistance please don’t hesitate to contact us.

5. MISCELLANEOUS

No, we are an online business only.

We don’t have traditional overheads of a butcher or supermarket, such as rent and staffing costs. The Auto Pilot option also allows us to reduce any wastage associated with businesses that order perishable inventory because we order direct from our suppliers, what our members order (supply and demand). Together, this means we can pass savings onto our members.

Yes. Please sign up during checkout.

Your details are saved so you do not need to enter your contact and delivery information again. You will also be able to see your order history to make subsequent orders and changes to any standing order easily.

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